16/07/2025

Job Title: Membership Services Coordinator

Location: Royal Southern Yacht Club, Hamble SO31 4HB

Position Type: Full-time (40 hours per week, ideally Wednesday to Sunday*, including occasional evenings) * Open to discussion, bearing in mind the seasonality of the business.

The Royal Southern Yacht Club is a prestigious, active sailing club based in the heart of Hamble. We are currently seeking a warm, professional, and highly organised Membership Services Coordinator to be the welcoming face of the Club and to support our membership and front-of-house operations.

About the Role

This is a key front-facing role where you’ll be the first point of contact for members, guests, and visitors. You will ensure a high standard of service at reception, assist with membership administration, and support the day-to-day operations of the Club. The position also involves working closely with other teams to help deliver a seamless and enjoyable member experience.

Key Responsibilities

Reception & Front Desk:

  • Welcome all members, guests, and visitors in a friendly and professional manner
  • Handle telephone and email enquiries promptly and courteously
  • Provide accurate information on Club facilities, events, and services
  • Manage guest sign-ins and ensure reception areas are tidy and presentable

Membership Services:

  • Process new membership applications and renewals
  • Maintain accurate records in the Club’s membership database
  • Communicate with prospective members about membership categories, fees, and benefits
  • Schedule and coordinate membership interviews and onboarding
  • Collaborate with Club committee members

Administrative Support:

  • Assist with general office duties, including post and deliveries
  • Provide admin support to departments such as events, accounts, and sailing
  • Welcome overnight guests and update our hotel management system as needed
  • Liaise with the Housekeeping team to coordinate guest stays and room requirements

About You

  • Experience in reception, customer service, or administrative roles
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office; familiarity with CRM or membership systems is a plus
  • Strong attention to detail and organisational skills
  • Confident, proactive, and able to work independently in a busy environment
  • Discreet and professional when handling sensitive information
  • Interest in sailing or experience in a membership club environment (desirable)

Why Join Us?

  • Be part of a welcoming, community-focused Club with a vibrant calendar of events
  • Work in a stunning waterside location
  • On-site parking provided
  • Join a friendly, supportive team in a historic and well-regarded organisation

If you’re passionate about providing excellent service and would enjoy working in a lively and prestigious Club environment, we’d love to hear from you.

To Apply:

Please send your CV and a covering letter detailing your suitability for the role to Belinda Wright, Operations Manager (operations.manager@royal-southern.co.uk).